vipfun Privacy Policy

01 Introduction

vipfun ("vipfun," "we," "us," "our") is committed to protecting the privacy and personal data of all players who use the vipfun online gaming platform. We understand that trust is the foundation of any good relationship – and that trust starts with being transparent about how we handle your information.

This Privacy Policy ("Policy") describes the types of personal data we collect from you when you use vipfun.app, the purposes for which we process that data, the parties with whom we may share it, and the rights you have in relation to your personal data under Philippine law.

vipfun operates in compliance with the Republic Act No. 10173 – Data Privacy Act of 2012 of the Philippines and its Implementing Rules and Regulations. We are committed to upholding the principles of transparency, legitimate purpose, and proportionality in all our data processing activities.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the vipfun platform.

02 Personal Data We Collect

vipfun collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are 21 years of age or older);
• Gender;
• Nationality and country of residence;
• Philippine mobile number and/or email address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, PRC ID);
• Proof of address documents (e.g., utility bill, bank statement);
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank statement);
• Selfie or live photo for identity confirmation where required.

2.3 Financial Data

• Deposit and withdrawal transaction records;
• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account details – stored in tokenised or reference form only);
• Account balance history and transaction logs.

2.4 Gaming Activity Data

• Game session records including games played, bets placed, wins, and losses;
• Bonus and promotion usage history;
• Responsible gaming tool usage (deposit limits, self-exclusion records).

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session timestamps and login history;
• Cookies and similar tracking data (see Section 7).

2.6 Communications Data

• Customer support chat transcripts and email correspondence with vipfun support staff;
• Feedback, complaints, and dispute records;
• Marketing communication preferences and opt-out records.

03 How We Collect Your Data

vipfun collects personal data through the following means:

• Directly from you – when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion;
• Automatically – through cookies, log files, and similar technologies when you browse or use the vipfun platform (see Section 7);
• From payment providers – transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners;
• From identity verification services – where vipfun uses third-party KYC or fraud-detection providers to verify your identity documents;
• From regulatory or law enforcement authorities – where we are legally required to receive or share information.

04 How We Use Your Personal Data

vipfun uses your personal data only for the purposes for which it was collected, or for compatible purposes permitted under applicable law. The primary purposes for which we process your data are set out in the table below:

05 Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, vipfun processes your personal data on the following legal bases:

• Contractual necessity – processing required to perform our contract with you, including account management, payment processing, and delivery of gaming services;
• Legal obligation – processing required to comply with applicable Philippine laws, including KYC/AML obligations, tax reporting, and regulatory requirements;
• Legitimate interests – processing necessary for vipfun's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent – processing based on your freely given, specific, and informed consent, including for marketing communications and certain cookie uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

vipfun does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the vipfun platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

vipfun may disclose personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by law, court order, or regulatory direction. This includes disclosures required under anti-money laundering legislation and gaming regulations.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of vipfun's business, your personal data may be transferred to the relevant successor entity. We will notify affected players of any such transfer and the applicable privacy terms in advance where practicable.

6.4 With Your Consent

We may share your data with other parties where you have given your explicit prior consent to such sharing.

07 Cookies & Tracking Technologies

vipfun uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device when you visit vipfun.app.

7.1 Types of Cookies We Use

• Strictly necessary cookies – essential for the platform to function, including session management and security. These cannot be disabled.
• Performance and analytics cookies – help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Functional cookies – remember your preferences (such as language settings and game history) to personalise your experience.
• Marketing cookies – used to deliver relevant promotional content. These are only set with your consent.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the vipfun platform. Instructions for managing cookies are available in your browser's help documentation.

08 Data Retention

vipfun retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data – retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements;
• Transaction and financial records – retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity logs – retained for a minimum of three (3) years;
• Customer support records – retained for three (3) years from the date of the interaction;
• Marketing consent records – retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with vipfun's data disposal procedures.

09 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by vipfun. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.

vipfun will respond to data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notification to you. We may need to verify your identity before processing a request.

If you are not satisfied with how vipfun handles your personal data or responds to your rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10 Data Security

vipfun implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and vipfun servers;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Multi-factor authentication requirements for account access and administrative systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vipfun will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

11 Children's Privacy

The vipfun platform is strictly intended for persons aged 21 years and above. vipfun does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process.

If vipfun becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned in accordance with our Terms and Conditions.

If you believe that a minor has registered on the vipfun platform, please contact us immediately using the details in Section 13.

12 Updates to This Privacy Policy

vipfun may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the vipfun platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how vipfun protects your personal data. Your continued use of the platform following the posting of an updated Policy constitutes your acceptance of the changes.

13 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vipfun handles your personal data, please contact our Data Protection Officer (DPO):

Please note that email addresses above are displayed as plain text and are not clickable links. To contact us, please type the address manually into your email client.

vipfun will acknowledge receipt of your privacy inquiry within two (2) business days and aim to provide a substantive response within thirty (30) days. This Policy was last reviewed on January 1, 2026.